# Help
**How do I request a new feature or report a bug?**
The process depends on the impact level of your request. Full details of response and resolution times can be found in the [Partner Business Services Catalogue (BSC)](https://www.reapit.com/legal/terms-and-conditions/reapit-partner-business-service-catalogue)
Critical (P1) or High (P2) issues \
Log a ticket via the Reapit Service Desk Portal:
* Select the correct impact level and product type as ‘Reapit API’ so your request is routed to the right team.
* Please note: Reapit will downgrade issues that are incorrectly logged as P1 or P2. Penalties will apply in line with Schedule 4 of the Developer Portal Terms & Conditions.
* New users will need to create an account. Setup guidance is here:
Medium (P3) or Low (P4) issues, and all feature requests \
Email . The Partnerships team will validate your request and, if appropriate, log a ticket on your behalf and provide a ticket reference number.
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