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How do I request a new feature or report a bug?

The process depends on the impact level of your request. Full details of response and resolution times can be found in the Partner Business Services Catalogue (BSC)

Critical (P1) or High (P2) issues Log a ticket via the Reapit Service Desk Portal: https://reapitsupport.refined.site/

Medium (P3) or Low (P4) issues, and all feature requests Email [email protected]. The Partnerships team will validate your request and, if appropriate, log a ticket on your behalf and provide a ticket reference number.

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