> For the complete documentation index, see [llms.txt](https://foundations-documentation.reapit.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://foundations-documentation.reapit.cloud/help.md).

# Help

**How do I request a new feature or report a bug?** 

The process depends on the impact level of your request. Full details of response and resolution times can be found in the [Partner Business Services Catalogue (BSC)](https://www.reapit.com/legal/terms-and-conditions/reapit-partner-business-service-catalogue)

Critical (P1) or High (P2) issues \
Log a ticket via the Reapit Service Desk Portal: <https://reapitsupport.refined.site/>&#x20;

* Select the correct impact level and product type as ‘Reapit API’ so your request is routed to the right team.&#x20;
* Please note: Reapit will downgrade issues that are incorrectly logged as P1 or P2. Penalties will apply in line with Schedule 4 of the Developer Portal Terms & Conditions.&#x20;
* New users will need to create an account. Setup guidance is here: <https://reapit.atlassian.net/wiki/spaces/RW/pages/1432912084/Using+the+Reapit+Service+Desk+Portal>&#x20;

Medium (P3) or Low (P4) issues, and all feature requests \
Email <partners@reapit.com>. The Partnerships team will validate your request and, if appropriate, log a ticket on your behalf and provide a ticket reference number.&#x20;

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